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| Author: | Sandhawalia, B.S. Dalcher, D. |
| Title: | Developing knowledge management capabilities: a structured approach |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:2, p. 313-328 |
| Index terms: | knowledge management knowledge engineering case studies |
| Language: | eng |
| Abstract: | This study deals with Knowledge management (KM) needing a systematic approach to develop capabilities (hereafter as: capbs.) accelerating the evolution of knowledge into a key organizational (as: org-al.) resource. Herein, reported are the empirical findings of a case study offering insights into the infrastructure and process capbs. required to provide knowledge support for org-al. activities and routines. A 4-stage framework is presented to help make sense of the development of capbs. during the implementation of KM initiatives. |
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