search query: @journal_id 94 / total: 489
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| Author: | |
| Title: | Do situational variables act as substantive causes of relationships between individual difference variables? Two large-scale tests of "common cause" models |
| Journal: | Personnel Psychology
1996 : AUTUMN, VOL. 49:3, p. 573-598 |
| Index terms: | DEPARTMENT STORES RETAILING SALESMEN CUSTOMERS ORGANIZATIONAL BEHAVIOUR |
| Language: | eng |
| Abstract: | In this investigation, the authors report the results of two large-scale studies designed to test hypothesized relationships derived from two "common cause" models. Study 1 examines relationships between store-level organizational climate variables and employee satisfaction and performance variables for 33,097 sales personnel in 537 retail stores. Study 2 investigates relationships between store-level situational constraints and customer service perception and shopping variables for 31,611 customers from 564 retail stores. The results did not support the proposition that situational variables act as substantive causes of correlations among the respective employee and customer variables or the variances and reliabilities of these variables. |
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