search query: @journal_id 94 / total: 489
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| Author: | |
| Title: | Design, validity, and use of strategically focused employee attitude surveys |
| Journal: | Personnel Psychology
1996 : AUTUMN, VOL. 49:3, p. 695-705 |
| Index terms: | EMPLOYEE ATTITUDES EMPLOYEE SURVEYS |
| Language: | eng |
| Abstract: | This paper presents logic, procedures, validity, and use of employee attitude surveys targeted on strategic objectives of the firm. The logic is that employees at the front line are in an optimal position to report on the degree to which strategic initiatives are being carried out. The procedure is to design survey questions that focus on the initiative rather than on employee's personal feelings or satisfaction. To validate employee reports, the relationships between those reports and customer satisfaction over four quarters of the use of the survey are shown. Evidence shows that the logical and empirical keying of employee surveys to strategic initiatives and objectives of the firm provide data of immediate use to management. |
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