search query: @journal_id 94 / total: 489
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| Author: | Ryan, A. Schmit, M. Johnson, R. |
| Title: | Attitudes and effectiveness: examining relations at an organizational level |
| Journal: | Personnel Psychology
1996 : WINTER, VOL. 49:4, p. 853-882 |
| Index terms: | PSYCHOLOGY ATTITUDES EFFECTIVENESS |
| Language: | eng |
| Abstract: | Recent evidence ahs suggested that attitudes-organizational effectiveness relations may exist. Relations between employee attitudes, organizational unit performance, customer satisfaction, and turnover were examined at the branch level for a large automobile finance company. Using data from 142 branches in 2 consecutive years, several significant relations between attitude factors and performance were observed. In addition, causal analyses conducted at the branch level suggested that customer satisfaction led to employee attitudes, rather than the opposite. |
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