search query: @author Lawler III, E. E. / total: 5
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| Author: | Bowen, D. E. Lawler III, E. E. |
| Title: | Total quality-oriented human resource management |
| Journal: | Organizational Dynamics
1992 : SPRING, VOL. 20:4, p.29-41 |
| Index terms: | MANAGEMENT PERSONNEL QUALITY ASSURANCE PROBLEM SOLVING MANAGERS PERFORMANCE APPRAISAL |
| Language: | eng |
| Abstract: | Arguments are presented that total quality management (TQM) serves as prime oportunity for human resource management to make a measurable, value-added contribution to the organization's performance. But before HR managers lead a companywide quality drive, they may have to learn to practice TQM at home. This means developing quality measures of HR work, applying group problem-solving skills, and chucking specialist functions and canned programs in order to customize services for HR clients (line managers). The greatest challenge comes in such areas as performance appraisal/merit pay and career development. It is shown how some traditional HR practices should be reconsidered. |
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