search query: @author Sitkin, S. / total: 5
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| Author: | Sitkin, S. Roth, N. |
| Title: | Explaining the limited effectiveness of legalistic "remedies" for trust/distrust |
| Journal: | Organization Science
1993 : AUG, VOL. 4:3, p. 367-392 |
| Index terms: | EFFECTIVENESS AIDS RELIABILITY MEDICINE |
| Language: | eng |
| Abstract: | Organizations frequently adopt formal rules, contracts, or other legalistic mechanisms when interpersonal trust is lacking. But recent research has shown such legalistic "remedies" for trust-related problems to be ineffective in restoring trust. To explain this apparent ineffectiveness, this paper outlines a theory that distinguishes two dimensions of trust - task-specific reliability and value congruence - and shows how legalistic mechanisms respond only to reliability concerns, while ignoring value-related concerns. |
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