search query: @freeterm QUALITÄTSPOLITIK, UNTERNEHMENSSTRATEGIE / total: 5
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| Author: | Jenkins, K. J. |
| Title: | Service quality in the skies. |
| Journal: | Business Quarterly
1992 : AUTUMN, VOL. 57:2, p. 13-14,16-18 |
| Index terms: | |
| Freeterms: | FLUGGESELLSCHAFT, KUNDENDIENST, QUALITÄTSPOLITIK, UNTERNEHMENSSTRATEGIE |
| Language: | eng |
| Abstract: | Achieving high quality service in an airline is difficult and can take up to 10 years. But it is worth it and can improve the bottom line. |
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