search query: @author Zairi, M. / total: 5
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| Author: | Zairi, M. |
| Title: | Leadership in TQM implementation: some case examples |
| Journal: | TQM Magazine
1994 : VOL. 6:6, p. 9-16 |
| Index terms: | TOTAL QUALITY MANAGEMENT LEADERSHIP CASE STUDIES |
| Language: | eng |
| Abstract: | The present paper reviews the literature on leadership and management in the context of TQM. It discusses an American study which identifies key strength and areas of improvement. The article determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the Malcolm Baldrige National Quality Award. The article also defines key ingredients for effective quality leadership. |
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