search query: @author Malhotra, M. / total: 5
reference: 2 / 5
| Author: | Malhotra, M. Jensen, J. Philipoom, R. |
| Title: | Management of vital customer priorities in Job Shop manufacturing environments |
| Journal: | Decision Sciences Journal
1994 : SEP-DEC, VOL. 25:5/6, p. 711-736 |
| Index terms: | MANAGEMENT ENVIRONMENT MANUFACTURING |
| Language: | eng |
| Abstract: | The authors present a framework for managing vital customer priorities in job-shop manufacturing environments. They introduce the notion of attaining near-perfect on-time delivery service to a small portion of the firm's customers who contribute to a substantial portion of its sales revenue and profits. Consequently, the authors postulate that appropriate order review and release (ORR) policies, along with the dispatching rules used to schedule customer orders, can be combined effectively to achieve the desired customer service results. |
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