search query: @author Cohen, C. / total: 5
reference: 4 / 5
| Author: | Cohen, C. |
| Title: | Striving for seamlessness: procedures manuals as a tool for organizational control |
| Journal: | Personnel Review
1995 : VOL. 24:4, p. 50-57 |
| Index terms: | ORGANIZATIONS CONTROL MANUAL WORKERS |
| Language: | eng |
| Abstract: | Describes the writer's experiences as "author" of a procedures manual for a large contract cleaning company. The senior managers were anxious to take control over what they saw as an unwieldy organization with unclear procedures that badly needed streamlining. The manual reflected senior managers' need to set up an illusion of control over the organization; in its production process and in its style, it is suggested both that a coolly analytical, rational and logical approach was being taken to organizational description and rationalization. Yet the manual did not reflect the mess of organizational procedures. |
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