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| Author: | Dooley, K. Johnson, T. Bush, D. |
| Title: | TQM, chaos and complexity |
| Journal: | Human Systems Management
1996 : VOL. 14:4, p. 287-302 |
| Index terms: | CHAOS TOTAL QUALITY MANAGEMENT QUALITY |
| Language: | eng |
| Abstract: | Management practices of this century have been greatly influenced by Frederick taylor's concept of scientific management. Taylor's theories can be traced to the paradigm of Newtonian mechanics. In recent years a new paradigm of scientific thought, complexity has emerged. The premise of this paper is that successful TQM initiatives must borrow perspectives and approaches from both paradigms: indeed, one of the key challenges to quality management is to simultaneously balance the objectives of control and learning. |
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