search query: @author Jarvenpaa, S. L. / total: 5
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| Author: | Davenport, T. H. Jarvenpaa, S. L. Beers, M. C. |
| Title: | Improving knowledge work processes (Know-How, Arbeitsanalyse, Arbeitsproduktivität) |
| Journal: | Sloan Management Review
1996 : SUMMER, VOL. 37:4, p. 53-65 |
| Index terms: | |
| Freeterms: | PROZESSANALYSE |
| Language: | eng |
| Abstract: | In a study of 30 organizations, the authors found that improvement methods for knowledge work ranged from the classical top-down approach to a more 'laissez faire' philosophy that allowed professionals to design and execute their own work. Companies should probably choose an intermediate approach that reflects the type of knowledge work , the organizational culture, and the project's business requirements. They must recognize that the nature of knowledge work is different from administrative and operational work that the people who perform it resist structured approaches. |
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