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| Author: | |
| Title: | Quality management self-assessment: an examination in European business (Qualitätssteuerung) |
| Journal: | Journal of General Management
1996 : AUTUMN, VOL. 22:1, p. 48-67 |
| Index terms: | |
| Freeterms: | QUALITÄTSPOLITIK, BETRIEBSVERGLEICH, SCHWACHSTELLENANALYSE |
| Language: | eng |
| Abstract: | Self-assessment is a cyclic, comprehensive, systematic and regular review of an organization's activities and results against a TQM model culminating in planned improvement actions. This paper presents the findings of a European study on quality management self-assessment. The study, based on a questionnaire survey, will help other companies to develop their approach to quality management self-assessment, provide the ways to work with quality management self-assessement instruments, and give guidance on quality management self-assessment approaches. |
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