search query: @author Coulter, R.A. / total: 5
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Author: | Coulter, R.A. Ligas, M. |
Title: | The long good-bye: the dissolution of customer-service provider relationships |
Journal: | Psychology & Marketing
2000 : AUG, VOL. 17:8, p. 669-695 |
Index terms: | Customers Service |
Language: | eng |
Abstract: | The research examines customer-service providen relationship dissolution. The data provide a holistic perspective on why consumers take a long time to exit, how they exit, and their expectations about rekindling their relationships. |
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