search query: @author Lemak, D. / total: 5
reference: 1 / 5
« previous | next »
| Author: | Lemak, D. Reed, R. |
| Title: | An application of Thompson's typology to TQM in service firms |
| Journal: | Journal of Quality Management
2000 : VOL. 5:1, p. 67-84 |
| Index terms: | SERVICE COMPANIES INTERDEPENDENCY |
| Language: | eng |
| Abstract: | This work is based on the premise that service firms are different. The involvement of customers in the provision of services not only creates an uncertainty that makes service organizations different from manufacturing firms, but, within the broad classification of service organizations, they can also be different from each other. In line with previous research on service firms, the authors use Thompson's typology of interdependence as a useful framework for addressing those differences. |
« previous | next »
SCIMA