search query: @author Bhattacherjee, A. / total: 5
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| Author: | Bhattacherjee, A. |
| Title: | Understanding information systems continuance: an expectation-confirmation model |
| Journal: | Mis Quarterly
2001 : SEP, VOL. 25:3, p. 351-370 |
| Index terms: | INFORMATION INFORMATION SYSTEMS MODELS CONSUMER BEHAVIOUR |
| Language: | eng |
| Abstract: | This paper examines cognitive beliefs and affect influencing one's intention to continue using (continuance) information systems (IS). Expectation- confirmation theory is adapted from the consumer behavior literature and integrated with theoretical and empirical findings from prior IS usage research to theorize a model of IS continuance. Five research hypotheses derived from this model are empirically validated using a field survey of online banking users. The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use. User satisfaction, in turn, is influenced by their confirmation of expectation from prior IS use and perceived usefulness. |
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