search query: @author Wijnberg, N. M. / total: 5
reference: 4 / 5
| Author: | Wijnberg, N. M. Ende, J. van den Wit, O. de |
| Title: | Decision making at different levels of the organization and the impact of new information technology: Two cases from the financial sector |
| Journal: | Group & Organization Management
2002 : SEP, VOL. 27:3, p. 408-429 |
| Index terms: | Decision making Organizational performance Information technology |
| Language: | eng |
| Abstract: | The article focuses on the impact of information technologies on the upstream and downstream flows of information. The authors distinguish between two types of decisions and two types of decision-making criteria and propose a four-part framework in which the essential messages of systematic management and scientific management are depicted. Two casaes, concerning the introduction of a new information technology (punched-card machines) in two Dutch banks, are analyzed within the framework. It is demonstrated how the chances of success are increased by employing the new technology to enable employees at lower levels of the organization to be more, instead of less, concerned with and aware of the performance objectives of the firm as a whole. |
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