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| Author: | Douglas, A. Lubbe, B. |
| Title: | Identifying value conflicts between stakeholders in corporate travel management by applying the soft value management model: a survey in South Africa |
| Journal: | Tourism Management
2006 : DEC, VOL. 27:6, p. 1130-1140 |
| Index terms: | conflict stakeholders tourism travel |
| Language: | eng |
| Abstract: | This paper proposes a model which recognises value conflicts, the interdependence of stakeholders and incorporates common goals. "Soft Value Management Model" was conceptualised in the context of corporate travel management. Each stakeholder group (management, travellers, travel suppliers and travel management companies) were surveyd in terms of their values and objectives on travel management information; travel policy and compliance; travel management company partnerships; and travel expenditure processing. |
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