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Author:Grima, F.
Trepo, G.
Title:Knowledge, action and public concern: The logic underlying mediators' actions in French labour conflicts
Journal:International journal of human resource management
2009 : MAY, VOL. 20:5, p. 1172-1190
Index terms:conflict
negotiation
Language:eng
Abstract:A rich research literature on mediation has evolved since the early 1980. For organizations that face individual or collective conflicts, mediation is becoming a norm. The lack of empirical research confuses what mediators do and why they do it. The confusion is made even worse by a strong cultural dimension. This study is based on interviews with 54 French labour mediators. Four logics of actions and the explaining variables are identified based on these interviews. The mediators' own ideology and time constraints are salient variables.
SCIMA record nr: 271022
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