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| Author: | Clark, T. |
| Title: | The market provision of management services, information asymmetries and service quality - some market solutions: an empirical example |
| Journal: | British Journal of Management
1993 : DEC, VOL. 4:4, p. 235-251 |
| Index terms: | MANAGEMENT SERVICES INFORMATION SERVICE QUALITY |
| Language: | eng |
| Abstract: | This article examines the problems of information asymmetry associated with the market provision of managerial services. Such problems are hightened by those characteristics which differentiate services from goods. Two unique, and central, characteristics of services, are intangibility and perishability. These create special problems for the market provision of services. In particular they make for differences in assessing quality; whereas the producer may know product quality, the buyer often does not. The asymmetry between sellers and buyers is of two types. |
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