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| Author: | Averous, B. |
| Title: | Pour ameliorer la qualite de service. Les choix methodologiques de la Regie des Transports de Marseille. |
| Journal: | Revue Francaise du Marketing
1993 : OCT-DEC, 144-145, p. 125-134 |
| Index terms: | SERVICE QUALITY MEASUREMENT URBAN TRANSPORT FRANCE |
| Language: | fre |
| Abstract: |
SCIMA