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Author:Virkki, T.
Title:The art of pacifying an aggressive client: ‘Feminine’ skills and preventing violence in caring work
Journal:Gender, Work and Organization
2008 : JAN, VOL. 15:1, p. 72-87
Index terms:emotions
gender
violence
occupational safety
safety
health service
Finland
Freeterms:emotional habitus
nursing
social work
Language:eng
Abstract:The idea of this paper is to discuss the relation between gender, emotional skills (hereafter as ES) and occupational violence. The particular case analyzed is based on interviews with Finnish nurses and social workers and their writings. The author used the concept emotional habitus to analyze the social formation of ES. An analysis of the research material indicates that the employees in caring work do not perceive themselves as passive victims of violent behavior, but as able to negotiate violence actively by virtue of their ES. They also consider ES as a part of the professionalism in caring occupations instead of the emotional capabilities of women in general.
SCIMA record nr: 267653
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