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| Author: | Goodman, A. |
| Title: | Implementing sustainability in service operations at Scandic hotels |
| Journal: | Interfaces
2000 : MAY-JUN, VOL. 30:3, p. 202-214 |
| Index terms: | SCANDINAVIA HOTEL MANAGEMENT SUSTAINABLE DEVELOPMENT |
| Language: | eng |
| Abstract: | The case of Scandic Hotels shows, first, that sustainable strategies and practices can be just as useful in service operations as in manufacturing operations; and second, that such strategies and practices can support a corporate turnaround effort. Scandic Hotels, Nordic Europe's biggest hotel chain, was on the verge of collapse in the early 1990s. A new CEO, Roland Nilsson, turned the company around by introducing two business principles: decentralized management and sustainable development. |
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