search query: @indexterm QUEUING THEORY / total: 512
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| Author: | Mieghem, J. Van |
| Title: | Price and service discrimination in queuing systems: incentive compatibility of GCU scheduling |
| Journal: | Management Science
2000 : SEP, VOL. 46:9, p. 1249-1267 |
| Index terms: | QUEUING THEORY SCHEDULING PRICES |
| Language: | eng |
| Abstract: | This article studies the optimal prices and service quality grades that a queuing system -- the "firm" -- provides to heterogeneous, utility-maximising customers who measure quality by their experienced delay distributions. Results are threefold: First, delay cost curves are introduced that allow for a flexible description of a customer's quality sensitivity. Second, a comprehensive executable approach is proposed that analytically specifies scheduling, delay distributions and prices for arbitrary delay sensitivity curves. |
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