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| Author: | Martinez-Costa, M. Jimenez-Jimenez, D. |
| Title: | The effectiveness of TQM: The key role of organizational learning in small businesses |
| Journal: | International Small Business Journal
2009 : FEB, VOL. 27:1, p. 98-125 |
| Index terms: | knowledge management organizational learning total quality management effectiveness competitive advantage small business |
| Language: | eng |
| Abstract: | Total quality management (TQM) is frequently seen as a means to achieve competitive advantage. Small businesses have many limitations with implementing quality practices. However, TQ practices can foster the creation of the indispensable knowledge for continuous improvement and for competing in the current markets. Knowledge management (KM) has also been identified as an important antecedent of performance. Using structural equations modelling, this study analyses the linkages btw. TQM, organizational learning and performance. |
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