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| Author: | Käkölä, T. K. Koota, K. I. |
| Title: | Redesigning computer-supported work processes with dual information systems: The work process benchmarking service |
| Journal: | Journal of Management Information Systems
1999 : VOL. 16:1, p. 87-119 |
| Index terms: | Information systems Benchmarking Systems design Quality control |
| Language: | eng |
| Abstract: | The conceptual design of most computer-based information systems reflects a dualism of technology. During the development phase, part of the work-do-main-related knowledge is formalized and encoded in the software, making it difficult for users to reflect on and use this knowledge. An information systems architecture called Dual Information Systems (DIS) is proposed that helps bridge the design / use dualism by providing organizations with a set of services that enable and reinforce both effective, institutionalized working and the questioning and (re)construction of computer-supported work routines. DIS have a four-layered conceptual structure. |
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