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| Author: | Prahalad, C. K. Krishnan, M. S. |
| Title: | The new meaning of quality in the information age |
| Journal: | Harvard Business Review
1999 : SEP/OCT, VOL. 77:5, p. 109-118 |
| Index terms: | Quality control Performance appraisal Risk Software Information technology USA |
| Language: | eng |
| Abstract: | A company's software is becoming a critical source of competitive advantage and competitive risk. Yet few managers can agree on the key variables for judging its quality. Here's a new framework for doing just that. |
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