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| Author: | Luizzi, V. |
| Title: | Some dissatisfaction with satisfaction: Universities, values, and quality |
| Journal: | Journal of Business Ethics
2000 : JUN, VOL. 25:4 / II, p. 359-364 |
| Index terms: | Universities Quality control |
| Freeterms: | Business community TQM |
| Language: | eng |
| Abstract: | This article moves beyond the narrow discussion of the applicability of Total Quality Management (TQM) to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality. |
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