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| Author: | Kumar, A. Aalst, W. M. P. van der Verbeek, E. M. W. |
| Title: | Dynamic work distribution in workflow management systems: how to balance quality and performance |
| Journal: | Journal of Management Information Systems
2002 : WINTER, VOL. 18:3, p. 157-193 |
| Index terms: | Work organization Quality control Performance appraisal |
| Language: | eng |
| Abstract: | The paper proposes a systematic approach to dynamically create a balance between quality and performance issues in workflow systems. A detailed simulation model is used to validate the approach. |
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