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| Author: | Guarraia, P. (et al.) |
| Title: | Six Sigma - at your service |
| Journal: | Business Strategy Review
2009 : SUMMER, VOL. 20:2, p. 56-61 |
| Index terms: | management manufacturing industry service industries quality control standards |
| Freeterms: | lean manufacturing |
| Language: | eng |
| Abstract: | Lean Six Sigma is the basis for quality initiatives in manufacturing companies. Can this approach be applied to service companies? It already is, and the article shows how techniques long used by Motorola and Toyota can be used also in your company. |
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