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| Author: | Soltani, E. (et al.) |
| Title: | A TQM approach to HR performance evaluation criteria |
| Journal: | European Management Journal
2003 : JUN, VOL. 21:3, p. 323-337 |
| Index terms: | Human resource management Total quality management Organizational theory Performance measurement |
| Language: | eng |
| Abstract: | This paper provides a partial answer to the question: 'what is a typical quality ? oriented HR performance evaluation system' In this study, an attempt is made to to highlight the key generic criteria of a quality-driven HR performanceevaluation system through a questionnaire survey of Scottish-based quality-driven organizations. |
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