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| Author: | Kettinger, W. J. Grover, V. |
| Title: | The use of computer-mediated communication in an interorganizational context |
| Journal: | Decision Sciences
1997 : SUMMER, VOL. 28:3, p. 513-555 |
| Index terms: | INTERNET COMMUNICATION INTERORGANIZATIONAL RELATIONS ELECTRONIC DATA INTERCHANGE MODELS |
| Language: | eng |
| Abstract: | This paper studies interorganizational computer-mediated communication. E-mail has become an important method of broadcast, task, and interorganizational communication. Each usage type is best predicted by a different set of independent variables. There is a need to differentiate among types of use in explaining computer-mediated communication usage behavior. Managers should endorse a variety of norms and incentives encouraging employees to participate responsibly in using interorganizational email. An organization should assess the contribution brought by interorganizational computer-mediated communication to its unique work environment and devise an appropriate policy.The Internet has propelled interorganizational computer-mediated communication to a significant area of inquiry. |
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