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| Author: | Arling, P.A. Chun, M.W.S. |
| Title: | Facilitating new knowledge creation and obtaining KM maturity |
| Journal: | Journal of Knowledge Management
2011 : VOL. 15:2, p. 231-250 |
| Index terms: | knowledge management case studies companies |
| Freeterms: | modelling |
| Language: | eng |
| Abstract: | This paper aims to describe a framework formulated to assess the capacity of a knowledge management (KM) system to ease new knowledge creation (KC). In order to test the framework, a longitudinal case study methodology is used in a single company, Pratt Whitney Rocketdyne (PWR). It is found that new KC is best supported via mature KM systems including all four modes of KC: combination, externalization, socialization, and internalization. KM systems and environments as a whole come to maturity by progressing through stages, presented as a KM maturity model. |
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