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| Author: | Blyth, A. |
| Title: | Satisfaction guaranteed? |
| Journal: | Accountancy
2009 : DEC, VOL. 144:1396, p. 44-45 |
| Index terms: | consumer satisfaction customers surveys |
| Language: | eng |
| Abstract: | This article explains how most of your clients can be pleased most of the time through customer surveys. |
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