search query: @journal_id 116 / total: 590
reference: 35 / 590
Author: | Averous, B. |
Title: | Pour ameliorer la qualite de service. Les choix methodologiques de la Regie des Transports de Marseille. |
Journal: | Revue Francaise du Marketing
1993 : OCT-DEC, 144-145, p. 125-134 |
Index terms: | SERVICE QUALITY MEASUREMENT URBAN TRANSPORT FRANCE |
Language: | fre |
Abstract: |
SCIMA