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| Author: | Le Goupil, H. Grimmer, J.-F. |
| Title: | Un indicateur de l'importance des differentes dimensions de la qualite de service. Exemple: les enquetes de satisfaction clientele d'EDF-GDF Services. |
| Journal: | Revue Francaise du Marketing
1993 : OCT-DEC, 144-145, p. 145-153 |
| Index terms: | CONSUMER SATISFACTION SERVICE QUALITY SURVEYS FRANCE |
| Language: | fre |
| Abstract: |
SCIMA