search query: @author Aggarwal, S. / total: 6
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| Author: | Aggarwal, S. |
| Title: | A quick guide to total quality management |
| Journal: | Business Horizons
1994 : MAY-JUN, VOL. 36:3, p. 66-68 |
| Index terms: | ECONOMICS TOTAL QUALITY MANAGEMENT QUALITY |
| Language: | eng |
| Abstract: | Total Quality Management (TQM) is a philosophy, an attitude of the mind, and a journey - not a destination. It is supposed to help in winning customer confidence and in securing long-term profitability. Customers demand good quality , reasonable prices, and flexible delivery schedules. TQM means building quality into everything in every area - design, production, purchasing, vendor relations, inspection , service after sales, market research, development, financial control, personnel rewards, training and education. |
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