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| Author: | Goulden, C. |
| Title: | Supervisory management and quality circle performance: an empirical study |
| Journal: | Benchmarking for Quality Management and Technology
1995 : VOL. 2:4, p. 61-74 |
| Index terms: | QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Much of the research into quality circles has been directed towards the organizational context in which they operate. This has tended to emphasize the need for commitment of senior management, rather than the operation of quality circles themselves; an emphasis further enhanced by the location of quality improvement within the management of change literature, with its focus on management led, top down change. The article describes an investigation into two quality circles within the same company, indeed operating the same plant and working under the same line management. |
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