search query: @author Snape, E. / total: 6
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| Author: | Redman, T. Snape, E. Wilkinson, A. |
| Title: | Is quality management working in the UK? Does TQM increase sales and profitability? (Qualitätssicherung) |
| Journal: | Journal of General Management
1995 : SPRING, VOL. 20:3, p. 44-58 |
| Index terms: | |
| Freeterms: | QUALITÄTSPOLITIK, UNTERNEHMENSPOLITIK, BETRIEBSERFOLG, GROSSBRITANNIEN |
| Language: | eng |
| Abstract: | An important development in business over the last decade has been the growing strategic importance of quality management. It is difficult to gain an accurate picture of the actual effects of quality management initiatives in the UK. There is a real need for a more broadly based perspective on quality management than is currently available. The aim of this article is to shed some light on the state of quality management. A questionnaire was sent to a sample of 4 000 managers who were members of the Institute of Management. The results. |
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