search query: @freeterm INFORMATIONSSYSTEM, EDV-MANAGEMENT, / total: 6
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| Author: | Hays, R.D. |
| Title: | Moving information systems beyond conflict (Konfliktmodell) |
| Journal: | Journal of Systems Management
1996 : MAY-JUN, VOL. 47:3, p. 4-10 |
| Index terms: | |
| Freeterms: | INFORMATIONSSYSTEM, EDV-MANAGEMENT, EDV-ORGANISATION, BETRIEBSKLIMA, KUNDE |
| Language: | eng |
| Abstract: | Many information systems are trapped in a downward spiral characterized by deteriorating relationships with users. These relationships consume valuable time and energy in resolving conflict, leaving fewer resources to work on actual service issues. The result is a state of hostility, conflictual actions, and lower productivity. Predictable forces in these situations can often be identified and used to map a major turnaround. While the process is difficult and requires a substantial commitment of time, energy and organizational change skill, the results in productivity morale and problem solving can be spectacular. |
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