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| Author: | Palvia, P. Palvia, S. |
| Title: | An examination of the IT satisfaction of small-business users |
| Journal: | Information & Management
1999 : MAR 8, VOL. 35:3, p. 127-138 |
| Index terms: | INFORMATION TECHNOLOGY SMALL BUSINESS MANAGEMENT |
| Language: | eng |
| Abstract: | Although there are many articles in the MIS literature which address small-business computing, in effect the organizations represented in these studies are, in many ways similar to medium- and large-sized organizations. In this article, the authors focus on businesses that are truly small: they have very few employees and there is no formal MIS department. In this environment, the small business owner/manager is the principal user and has to perform most of the IT functions. |
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