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Author:Liebermann, Y.
Title:Membership clubs as a tool for enhancing buyers' patronage
Journal:Journal of Business Research
1999 : JUL, VOL. 45:3, p. 291-297
Index terms:Advertising
Brand loyalty
Customers
USA
Freeterms:Wholesale clubs
Membership
Language:eng
Abstract:One of the central tools for enhancing brand / outlet loyalty both in durables and nondurables consumer markets is membership clubs (MC). This study examines effects of several membership behaviour variables on three loyalty dimensions of members in such clubs. The study shows that three variables have positive effect on loyalty: membership in a single MC, joining the MC actively, and overall participation rate in club activities.
SCIMA record nr: 196363
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