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| Author: | Ravichandran, T. |
| Title: | Swiftness and intensivity of administrative innovation adoption: an empirical study of TQM in information systems |
| Journal: | Decision Sciences
2000 : SUMMER, VOL. 31:3, p. 691-724 |
| Index terms: | INNOVATION SYSTEMS DEVELOPMENT TOTAL QUALITY MANAGEMENT |
| Freeterms: | INFORMATION SYSTEMS |
| Language: | eng |
| Abstract: | This paper focuses on an administrative innovation that is increasingly becoming popular among Information Systems (IS) departments, namely Total Quality Management (TQM) in systems development. A synthesis of the IS innovation and TQM literatures was conducted to identify environmental, organizational and task-related factors that should relate to both the swiftness and the intensity of TQM adoption. |
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