search query: @author Repenning, N. P. / total: 6
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| Author: | Repenning, N. P. |
| Title: | Drive out fear (unless you can drive it in): the role of agency and job security in process improvement |
| Journal: | Management Science
2000 : NOV, VOL. 46:11, p. 1385-1396 |
| Index terms: | COMMITMENT EMPLOYEES PROCESS QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Understanding the wide range of outcomes achieved by firms trying to implement Total Quality Management (TQM) and similar process improvement initiatives presents a challenge to management theory: A few firms reap sustained benefits from their programs, but most efforts fail and are abandoned. In this paper the author studies one dimension of this phenomenon: the role of impending layoffs in determining employee commitment to process improvement. |
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