search query: @author Clegg, S.R. / total: 6
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| Author: | Pina e Cunha, M. Clegg, S.R. Kamoche, K. |
| Title: | Surprises in management and organization: concept, sources and a typology |
| Journal: | British Journal of Management
2006 : DEC, VOL. 17:4, p. 317-329 |
| Index terms: | management organizations |
| Freeterms: | organizational surprises |
| Language: | eng |
| Abstract: | This paper suggests why surprises, defined as events that happen unexpectedly or expected events that take unexpected shapes, are important to organizations and ought be considered in the organisation and management literature as an umbrella concept, encompassing a variety of related phenomena. The authors build a typology around the (un)expectedness of the issue and the (un)expectedness of the process. This typology uncovers the several types of surprising events that organisations may face, and contributes to the literature by identifying how different types of surprises require distinct managerial approaches. |
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