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Author: | Paladino, B. |
Title: | Taking a portal to the next level at Crown Castle |
Journal: | Knowledge Management Review
2004 : JAN/FEB, VOL. 6:6, p. 20-23 |
Index terms: | Internet wireless technology communication companies case studies |
Language: | eng |
Abstract: | Many companies have launched perfectly capable portals. However, they may have got a disappointingly small regular user amount. This article describes how a company revitalized its portal by conducting an in-depth employee survey and by establishing "tiger teams" to ensure that the results were translated into action. |
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