search query: @author Takeuchi, H. / total: 6
reference: 3 / 6
Author: | Takeuchi, H. Quelch, J. A. |
Title: | Quality is more than making a good product. |
Journal: | Harvard Business Review
1983 : JUL-AUG, VOL. 61:4, p. 139-145 |
Index terms: | QUALITY CUSTOMERS AFTER-SALES SERVICE |
Language: | eng |
Abstract: |
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