search query: @author Langeard, E. / total: 6
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| Author: | Eiglier, P. Langeard, E. Dageville, C. |
| Title: | La qualite de services. |
| Journal: | Revue Francaise du Marketing
1989 : JAN-FEB, 121, p. 93-100 |
| Index terms: | MARKETING SERVICE INDUSTRIES QUALITY |
| Language: | fre |
| Abstract: |
SCIMA