search query: @author Doll, W. J. / total: 6
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| Author: | Doll, W. J. Torkzadeh, G. |
| Title: | A discrepancy model of end-user computing involvement. |
| Journal: | Management Science
1989 : OCT, VOL. 35:10, p. 1151-1171 |
| Index terms: | END-USERS CONSUMER SATISFACTION |
| Language: | eng |
| Abstract: | End-user computing is an emerging phenomenon characterized by substantial differences between individuals in skill and motivation. The unique aspects of this dynamic end-user environment are identified and end-user involvement construct is described. After reviewing the participative decision making literature, a model of end-user involvement based upon Alutto's and Belasco's discrepancy concept of participation is presented. The results tend to support the contingency hypotheses. |
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