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| Author: | Terlaga, R. O'Connor, B. |
| Title: | Matching internal operations to industry demands |
| Journal: | Journal of Business Strategy
1994 : SEP/OCT, VOL. 15:5, p. 21-25 |
| Index terms: | CORPORATE CULTURE ORGANIZATION PROFIT CENTRES |
| Language: | eng |
| Abstract: | Why do we expect a bank to have ATM machines? And why aren't we surprised when we learn that a government agency is finding it difficult to use its new document management system? These expectations are based on our intuitive understanding that the fast-paced financial services industry has very different work demands than does the government sector. However, these differences can be discerned with more scientific tools than intuition. |
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